Effective date: August 22, 2026 · Last updated: August 22, 2026
This Refund & Cancellation Policy applies to all Services provided by Highlister Media (“Highlister,” “we,” “us,” or “our”) and should be read together with our Terms of Service. By engaging our Services, you agree to this Policy.
1. Engagement-Based Services
Highlister’s Services (website development, personal branding, content engine deployment, paid ads and sales funnels, performance marketing, WhatsApp business marketing, AI agents and automation, and custom software development) are delivered under a written proposal or Order Form specific to each Client. Refund and cancellation terms in that Order Form take precedence where they differ from this general Policy.
2. Cancellation by the Client
- For ongoing/recurring engagements (e.g., monthly retainers), the Client may cancel by providing 30 days’ written notice to hello@highlister.com, unless a different notice period is specified in the Order Form.
- Cancellation takes effect at the end of the then-current billing cycle following the notice period. Work already scoped and in progress during the notice period will be completed or handed over in its current state.
- For fixed-scope, project-based engagements (e.g., a website build or a one-time campaign setup), cancellation before completion does not entitle the Client to a refund of fees for work already performed, planned, or committed (including third-party costs incurred on the Client’s behalf).
3. Cancellation by Highlister
Highlister may pause, suspend, or terminate a Service for non-payment, breach of the Terms of Service, or misuse of the Services. In such cases, fees already paid for work completed up to that point are non-refundable.
4. Refund Eligibility
- Onboarding/setup fees and fees for work already delivered or in progress are non-refundable.
- Advance payments for undelivered future work (e.g., a prepaid month where the engagement is cancelled before that period begins) may be refunded on a pro-rata basis, at Highlister’s discretion, after deducting any costs already committed on the Client’s behalf.
- Duplicate or erroneous payments (e.g., accidental double billing) are fully refundable upon verification.
- We do not offer refunds on the basis of marketing results, rankings, lead volume, or revenue outcomes not meeting expectations, as outlined in our Terms of Service (Section 9 – No Guarantee of Results).
5. Advertising & Media Spend
Amounts paid directly to third-party advertising platforms (Meta, Google, LinkedIn, etc.) or other third-party vendors on the Client’s behalf are not refundable by Highlister, as these are governed by the respective platform’s own billing and refund policies. Highlister’s service fee for managing that spend is treated separately under Section 4 above.
6. How to Request a Refund or Cancellation
To request a cancellation or refund, please email hello@highlister.com or call/WhatsApp 9686073467 with your name, company, and the details of your engagement. We aim to acknowledge all requests within 2 business days and resolve them within 7-10 business days.
7. Approved Refunds
Approved refunds will be processed to the original mode of payment within 7-10 business days of approval, subject to bank/payment gateway processing times. Any applicable GST already remitted will be adjusted in accordance with applicable tax rules.
8. Changes to This Policy
We may update this Policy from time to time. Material changes will be reflected by an updated “Last updated” date above.
9. Contact Us
Highlister Media
Milestone 25, 2nd Floor, Shop No: 218 Balmatta
Mangalore, Karnataka 575001 India
GSTIN: 29CGFPR8274L4ZD
Email: hello@highlister.com
Website: https://highlister.com
Mob: 9686073467